南油微招聘丨凯悦集团

The Trainer is responsible and accountable for the execution and facilitation of training classes including but not limited to New Hire Guest Services, Reservation and other related systems, New Hire Refresher and Service Culture. The Trainer provides on-going training to all groups within the Global Contact Centers and fosters a high performance culture through an effective and versatile training style.

1、Deliver learning sessions, including but not limited to New Hire Training, Refreshers, Loyalty, Service Culture, Effective Selling and Communications workshops.

2、Personalize learning content to address different colleagues’ needs and help them succeed in their roles. Identify training needs through partnership with Operations and Quality and using analytic to evaluate performance and training needs.

3、Take initiative to collaborate with key stakeholders to ensure learning materials are always aligned with relevant up-to-date policies, procedures and guidelines.

4、Measure and evaluate learning effectiveness and work with Learning and Operations teams to continuously leverage on different learning tools (eg. Briefings and eLearning materials) as well as improve existing learning resources (eg facilitator’s guide and learner’s guide) for better colleague performance.

5、Familiarize with all GCC systems and business processes to understand the operating environment and incorporate the knowledge in the development of learning materials for colleagues.

6、Review the results of training sessions and work with Operations Leaders to develop briefings and training tools for continuous performance improvements. Review and make recommendations for improvement of learning resources including but not limited to training manual, facilitator’s guide and presentations.

7、Demonstrate a commitment to C core values (included in all job descriptions).

8、The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

1、Minimum 1-2 years in a contact center training experience with strong customer service mindset. Experience in hospitality or travel industry preferred.

2、College degree.

3、Microsoft suite of products.

4.  A good collaborator who will thrive in partnerships with various stakeholders in developing winning ways of helping people to learn.

5.  Good presentation and listening skills, ability to connect with audience.

6.  Pursues best practices for change and experimentation.

7. Strong verbal and written communication skills required, demonstrating Hyatt’s desired behaviors of empathy and care

The HR Specialist is performing a blended role(Talent Acquisition and Employee Relations), will be responsible for not only end to end talent acquisition process, but also be deeply involved the whole employment cycle management to create a unique employee experience. The individual must be with excellent communications skills and interpersonal skill, and has ability to demonstrate a strong culture and supporting colleagues at different levels across cross-functional teams.

·Be responsible for the recruitment of  the Center from junior to middle management positions, from position posting,  CV screening, interviews and selection. Coordinate and maintain relationships  with external partners: recruitment agencies and schools, etc.

·Independently prepare offers, labor contract and other related documentation for responsible positions to ensure a seamless onboarding experience

·Maintain TA related database/reports, implement basic analysis and provide improvement suggestions if necessary

·Take initiative to explore and introduce new recruiting channels to fulfill the hiring need

·Build and enhance talent acquisition capability not limited to employer brand promotion, recruitment channels/policies/processes optimization, external talent pool building, etc

·Be responsible for employee onboard, status change, internal transfer & termination processes

·Maintain in-depth ER knowledge of legal requirements, reducing legal risks and ensuring regulatory compliance. Resolve ER related issues through appropriate approach with necessary and clear documentation

·Administrate the annual Engagement Survey and follow up with respective Team Managers on the action plans to improve associate engagement. Monitor the "pulse" of employees to ensure a high level of employee engagement

·Be the subject matter expert of HR related matters: policies, benefits and answer to associate enquiries. Proactively address employee concerns, assess employee pain points and support to develop workable improvement/solutions

·Work closely with the Wellbeing Committee to support colleague’s physical, emotion and mental wellbeing though wide ranging activities

·Demonstrate a commitment to company core values

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary

·Bachelor Degree in Business or related field  preferred

·3+ years in Human Resources roles

·Familiar with major HR functions: recruiting,   employee relations, etc.

·Experience in contact center or hospitality   management roles is preferred.

·Solid HR experience with the mastery of the   Chinese labor law and local regulations.

·Working  knowledge of Microsoft Office applications (Word, Excel, PowerPoint) required

·Good command of English proficiency, both in  written and verbal.

·Good communication and human relations skills.

·Strong problem-solving skills preferred.

·Highly organized with the ability to prioritize in  a rapidly business grow environment

·Ability to maintain significant levels of  confidentiality

·Team player, proactive with fast learning  ability, willing to work under pressure.

The Assist Finance Manager will be responsible for - but not limited to - online finance systems, preparation of finance reports , submission of tax to local authorities and ensure compliance, and monitoring of account receivables and account payables.

1、Partner with Global Finance groups, as appropriate, to provide routine and ad-hoc operating results and analysis to leadership.

2、Ensure compliance to statutory requirements (e.g., audit, corporate tax, statutory filing, VAT.).

3、Ensure company financial accounts are reconciled appropriately and are in compliance with local statutory reporting and US GAAP.

4、Ensure compliance with corporate and local policies.

5、Conducts timely and accurate month-end closing and submission of month-end reporting, bank reconciliation and balance sheet reconciliation. Ensure timely and accurate submission of corporate reporting requirements and management reports.

6、Participate in the training and coaching of the staff; provide specific feedback to junior team members to improve performance.

7、Support budget process.

8、Manage online finance systems, reimbursement system and OA.

9、Demonstrate a commitment to company core values (included in all job descriptions).

10、The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

1、At least 5 years experience in finance role and 2 years supervisory experience.

2、Have experience of full suite of finance functions for a company.

3、Have experience with both internal and external audit.

4、Bachelor's degree.

5、Have Intermediate Accountant Certificate.

6、Have Accounting Qualification Certificate.

7、Proficient in Microsoft Suite of products with excellence in Excel.

8、Good communication skills, written and spoken. Proficiency in English is required.

9、A team player with good service mindset.

10、Act with professionalism and integrity, able to maintain high degree of confidentiality.

11、Good time management and take ownership.

12、Good analytical skills with an eye for detail.

This position will be responsible for - but not limited to -on line HR and finance system, calculate monthly payroll ,in charge of tax and audit project  and license application and renew.

1、Monthly calculate payroll, work with HR to process the payroll in time.

2、Ensure compliance to statutory requirements (e.g., audit, corporate tax, personal tax, statutory filing).

3、Ensure company financial accounts are reconciled appropriately and are in compliance with local statutory reporting and US GAAP

4、Ensure compliance with corporate and local policies

5、Conducts timely and accurate month-end closing. Ensure timely and accurate submission of corporate reporting requirements and management reports.

6、Process for tax allowance application, tax refund , company license renew and other add-on projects assign by supervisor.

7、On line finance systems and payroll system, support budget process.

8、Demonstrate a commitment to  company core values (included in all job descriptions).

9、The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

1、At least 5 years’ experience.

2、Have experience with audit and tax application.

3、Bachelor's degree.

4、Intermediate Accountant Certificate.

5、Accounting Qualification Certificate.

6、Proficient in Microsoft Suite of products with excellence in Excel.

7、Good communication skills, written and spoken. Proficiency in English is required.

8、A team player with good service mindset.

9、Act with professionalism and integrity, able to maintain high degree of confidentiality.

10、Good time management and take ownership.

11、Good analytical skills with an eye for detail.