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228 Xinye Road Raffles City Hangzhou, Jianggan District
- Reports to outlet as scheduled, in uniform, eat, clean and ready to work根据排班准时上班，准备工作之前需已用毕餐，换好工装，一切就绪。
- Must know the entire outlet schedule, have to know which waiter, order taker is working and assign them side work duties.必须熟知整个部门的工作计划，以及每个员团队成员和点单员的工作，并为其分配其他工作。
- The Outlet Supervisor餐厅主管：
- Must know menu items as well as drink list
- Must know outlet setup standards.
- Oversee entire operation; lead by good example
- Handles complaints and reports to immediate supervisor.
- Trains new staff in all aspects of outlet food and beverage Conrad service standards.
- Assists in set up, service mise en place and ensures smooth operation at all times.
- Must know outlet service manual, hotel rules & regulations and hotel emergency procedure.必须掌握餐厅服务流程，酒店规章制度和紧急情况处理程序。
- Team Members performs all cashier and revenue recording duties according to hotels policy & procedures.根据酒店的制度和流程，团队成员必须掌握所有的收款和收入登记的职能。
- To co-ordinate the work of subordinates and maintain the established procedures and policies.
- To communicate efficiently with the kitchen.
- To help prepare training programmers for team members.
- To promote good working atmosphere with emphasis in enhancing relations with subordinates.
- To enforce the personal appearance of the team members and punctuality.
- To greet guests, handle comments and problems whenever required and promote sales to meet forecasted revenues.问候客人，处理客人意见和问题，推动销售达到预算额度。
- To recommend menu items and beverages to guests, as well as taking orders.
- To converse with guests to maintain a good relationship as well as extending personal touch.
- To make requisition for supplies in order to maintain stock level.
- To take over the duties of the assistant restaurant manager in his absence.
- To carry out any other duties as and when required by the restaurant manager.
- Be knowledgeable of food & beverage service
- To exercise customer relations skills with guests
- Experience in all aspects of food & beverage operations and modern management principles.
- Must have experience in food & beverage operations for at least 3-5 years.
- Holding similar position in a well-established hotel for at least 3 years.
- Well groomed at all times.
- Ability to communicate with all levels of staff, supervise and motivate employees.
- Excellent command of written and spoken English.
A Food and Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:- Previous Food and Beverage experience
- Committed to delivering high levels of customer service
- Good communication skills
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:- Previous experience in hotel industry
- Previous experience in supervising and/or delegation
- Willingness to develop team members and self
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发表于 2020-9-26 21:36:00
